Turin, Italy – May 20th, 2022 – Tierra announces that it is working with Cummins to support manufacturer LiuGong. Tierra & Cummins are collaborating to enable advanced diagnostics and troubleshooting for major components on LiuGong construction equipment to come through a single interface. This solution will improve equipment availability and reduce the total cost of operation by providing actionable insights that enable component care, damage prevention and faster service response.
For over 10 years, Tierra has been providing the complete telematic solution, from Hardware to Software, from a single SIM that works worldwide to customer support. The result is improved maintenance, increased productivity and costs and wastes reduction, thanks to remote diagnostics and reports and full remote control of all fleets.
The telematics services of Tierra, combined with Cummins’ digital capabilities, will support LiuGong’s customer needs in a flexible manner.
Tierra’s telematic solution Blend + will integrate within its interface a direct connection to the Cummins Connected Diagnostics system.
This connection will give Cummins an access to engine-relevant data (if authorized by the customer) that will be analyzed in real time and will provide back on the Tierra Solution added-value information such as prescriptions, warnings or even troubleshooting documentation created by Cummins.
Mohamed Abd El Salam, Product Management and Business Development Senior Manager at Tierra said: “Tierra adds new elements to its telematics solutions, offering a trusted and proven diagnostics service from Cummins. A system capable of adding even more value to our solutions and greater remote control of our customers’ assets, offering them higher autonomy, efficiency and a high ability to predict problems on the vehicle. This is just the first of a series of new, upcoming projects.”
Ed Hopkins, Cummins Digital Partner Management Leader, explains the importance of connectivity to the future of supporting construction equipment: “With more information end users can make more informed decisions. Site managers can use the data to determine whether to stop machine operation or continue to the end of the shift by understanding the suggested root causes. They can gain an understanding in how long they have before an issue is likely to escalate to a breakdown or critical failure. This means that uptime can be maximized, with any potential fixes done more quickly. With the information provided in Connected Diagnostics, the correct parts, tools, and technician can be made available to resolve issues in an efficient manner.”
Sam Ternes, Director After Sales at LiuGong commented: “LiuGong is proud of the collaboration with these important supplier partners and the achievement to deliver a technical solution to our dealers and customers that will directly impact machine availability. With this advancement in diagnostic information and communication through the Tierra telematics system, LiuGong will have a distinct advantage in minimizing machine downtime and getting repairs completed on the first service call. Using the expertise and advanced capabilities of Cummins Connected Diagnostics, LiuGong customers will receive timely feedback in the event of an engine related diagnostic code, allowing for continued operation where appropriate for scheduled repair, or instruction to stop operation to minimize the risk of further damage to the equipment.”